Frequently Asked Questions (FAQs)

, 1. Where is Willow Lawn Woodcrafts located? We are based in Culpeper, Virginia. While we ship across the United States, we also offer local pickup and meetup options for customers in the Culpeper and Northern Virginia areas.

2. Do you offer free shipping? Yes, we provide free ground shipping on orders over $200 within the United States. Expedited shipping options are also available for an additional fee.

3. Can I pick up my order locally? Absolutely! We offer local pickup or meetups for customers in Culpeper and surrounding areas, including Warrenton, Fredericksburg, and Northern Virginia suburbs. Payment via cash or credit on delivery is available for local orders.

4. How can I pay for my order? We accept a variety of payment methods, including:

• • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • Digital wallets (Apple Pay, Google Pay, Paypal)
  • Buy-now-pay-later options (Affirm, Afterpay, Klarna)
  • Cash or credit on delivery for local pickups and meetups
  • All payments are processed securely through Stripe.

5. How long will it take to receive my order? Since all items are handcrafted, processing times may vary based on the complexity of your order. Custom orders may require additional time due to the design phase. We’ll keep you updated with an estimated timeframe. Once shipped, delivery times depend on the carrier and shipping method selected.

6. What is your return policy? We accept returns within 30 days of delivery for unused items in their original condition. Custom or personalized items are non-returnable unless they arrive damaged or defective. Please contact us through our website to initiate a return or for assistance with damaged items.

7. Do you offer refunds or exchanges? Yes, we provide refunds for eligible returns and are happy to offer exchanges. Refunds will be issued to the original payment method once the returned item is inspected. Exchanges can be arranged by contacting us.

8. Is my payment information secure? Absolutely! All payments are encrypted and processed securely through Stripe. We do not store your payment details on our servers, ensuring the highest level of security.

9. Can I shop with you online if I’m not in Virginia? Of course! While we’re based in Virginia, we ship to customers all across the United States. Unfortunately, we do not currently offer international shipping.

10. Do you work with affiliate programs or third-party links? Yes, we may include affiliate links or third-party content on our website. While we carefully choose our partners, we recommend reviewing their privacy policies and terms before engaging with them.

11. How can I contact you? You can reach us through the Contact Page