SHipping Policy

At Willow Lawn Woodcrafts, every piece is handcrafted with care, which means processing times may vary depending on the complexity of your order. Here’s what you need to know:

Shipping Carriers:

• • We primarily ship via USPS, FedEx, and UPS, selecting the most cost-effective option for your location. Please note that items shipped to P.O. Boxes will use USPS.

Free Ground Shipping:

• • Orders over $200 qualify for free ground shipping within the United States.

Expedited Shipping:

• • Expedited shipping options are available for an additional fee. Simply select this option at checkout if you need your order sooner.

Processing Times:

• • All items are handmade, and processing times will vary. Custom orders may take longer as they require a design phase. We will provide an estimated timeframe when your order is placed and keep you updated throughout the process.

Local Pickup and Meetups:

• • For customers in Culpeper County we offer the option for local pickups or meetups with cash on delivery as a payment method. We are happy to collaborate with customers to find convenient meetup locations, such as public parks, coffee shops, or other mutually agreed-upon spots. If you’re outside this area, please select standard shipping. Surrounding counties can contact us to discuss the possibility of arranging a meet up or pickup.

Order Tracking:

• • Tracking information will be provided once your order has shipped so you can monitor its progress.
    Damaged or Lost Items: If your item arrives damaged or is lost in transit, please contact us through our website or email, and we will work with you to resolve the issue promptly.

Special Circumstances:

• • For any unique situations, such as incorrect addresses or undeliverable packages, please reach out to us and we’ll assist you as best we can.

Holiday Delays:

• • During busy holiday seasons, processing and delivery times may be longer than usual. We appreciate your patience and understanding during these times.

Packaging:

• • Your handcrafted items will be securely packaged to ensure they arrive in perfect condition.

Shipping Exclusions:

• • Currently, we only ship to addresses within the United States.

If you have any questions or special requests, don’t hesitate to contact us. Thank you for supporting handmade craftsmanship!