Return/ Refund Policy

At Willow Lawn Woodcrafts, we take pride in the craftsmanship and care that goes into every piece. We want you to be completely satisfied with your purchase. If there’s an issue with your order, here’s how we can assist:

Eligibility for Returns:

• • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, in their original condition, and include all original packaging.
  • Custom or personalized orders are not eligible for return unless they arrive damaged or defective.

Initiating a Return:

• • To start a return, please use the Contact Page on our website and include your order details. We’ll guide you through the process.
  • For damaged or defective items, we may ask for photos to assist with the claim.

Refund Process:

• • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Please allow 5–10 business days for the refund to appear on your statement.

Return Shipping Costs:

• • Customers are responsible for return shipping costs unless the item is damaged or defective.
  • If the return is due to our error, we will cover the return shipping and provide a prepaid shipping label.

Exchanges:

• • We are happy to offer exchanges for eligible items. Please contact us to discuss your options.

Damaged or Defective Items:

• • If your item arrives damaged or defective, please reach out to us immediately. We’ll work with you to resolve the issue through a replacement, exchange, or refund.

Gift Returns:

• • If the item was marked as a gift, we can issue store credit to the gift recipient instead of a refund to the original purchaser.

Non-Returnable Items:

• • Custom or personalized items
  • Gift cards

Privacy Policy: For more details about how we handle your information, please see our Privacy Policy.

Customer-Friendly Commitment: We value your business and will do everything we can to ensure you’re happy with your purchase!